Privacy Policy
Version 2026-06-28.1 • Effective June 28, 2026 • Last updated June 28, 2026
This Privacy Policy explains how Frater AI ("Frater AI," "we," "us," or "our") collects, uses, discloses, stores, and otherwise processes personal information through our websites, applications, dashboards, form-based lead capture and campaign tools, AI-assisted setup tools, and related services (the "Services"). It is written for a Canadian business serving Canadian and U.S. users.
1. Scope and our role
This policy applies when you create an account, use the Services, configure a workspace or campaign, contact us, or visit a Frater AI-operated page.
Frater AI determines the purposes and means of processing account, billing, security, product-usage, and direct support information.
For information submitted to a public lead capture form created by a customer, that customer generally determines why it is collected and how it is used. Frater AI processes it on the customer's instructions. Questions about a submission, offer, appointment, or follow-up should normally go first to the business identified on the form.
This policy does not apply to third-party services not controlled by Frater AI.
2. Personal information we collect
Collection depends on how you interact with the Services and which features the account holder enables.
Account and profile information
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Name, email, password hashes, authentication status, security settings, role, workspace membership, permissions, invitations, verification, two-factor authentication, and recovery metadata.
Workspace, campaign, and business data
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Business and workspace names, campaign settings, form questions, conditional logic, multi-step flows, branding, scheduling, lead management, follow-up, notes, tags, templates, and other user-provided content.
Lead, customer, and contact data
If you provide information about another person, you represent that you have authority to do so and have provided required notices and obtained required consents.
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Names, emails, phone numbers, addresses, form responses, free-form messages, requested services, appointment details, uploads, and related lead context.
Billing and transaction information
We may receive subscription, billing, invoice, product, customer, and payment metadata. Frater AI does not intend to store full card numbers; card processing is handled by a processor such as Stripe.
Technical, device, and usage information
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IP address, user agent, device, browser, operating system, app platform, sessions, login attempts, security events, timestamps, errors, diagnostics, and basic usage.
Cookies and similar technologies
We may use cookies or local storage for authentication, sessions, security, preferences, reliability, and basic analytics.
AI-assisted inputs and outputs
When an account holder uses AI-assisted campaign setup, we may process prompts, campaign fields, form configurations, uploads, metadata, and generated outputs to provide the feature, improve reliability, investigate incidents, prevent abuse, and account for usage.
Communications
We may process email addresses, message content, support history, and transactional email delivery metadata.
3. How we use personal information
We use information to operate and administer the Services.
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Provide, maintain, secure, troubleshoot, and improve the Services.
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Create and protect accounts and manage workspace access.
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Host campaigns and public lead capture forms and process lead data on the account holder's instructions.
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Provide scheduling, lead management, messaging, follow-up, analytics, file, and AI-assisted setup features.
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Send service communications, administer billing, prevent misuse, handle claims, comply with law, and create permitted aggregated reporting.
4. Consent and legal bases
As a Canadian business, Frater AI processes personal information for reasonable and appropriate purposes, with consent where required.
Processing may be based on consent, providing requested Services, administering accounts and subscriptions, protecting security and integrity, or complying with law.
We do not use information for a materially different purpose without notice or consent where required.
5. Disclosures and service providers
We may disclose information where reasonably necessary for the purposes described in this policy and permitted by law.
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Hosting, infrastructure, database, storage, security, identity, anti-abuse, payment, email, connected-mailbox, AI, and analytics providers.
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Professional advisers, authorities where legally required, and participants in a financing, merger, acquisition, restructuring, or sale of assets.
Current service-provider examples
Depending on configured features, providers may include Stripe for billing; Resend for transactional email; Neon or other PostgreSQL infrastructure for databases; Vercel Blob for files and assets; Cloudflare Turnstile for anti-abuse; xAI for AI-assisted setup; and Google for customer-connected mailboxes.
A customer may optionally enable Meta Pixel on a public campaign page. The page requests visitor consent before loading it. The customer remains responsible for lawful configuration and any additional required notice or consent.
6. Cross-border processing
Frater AI and its providers may process, store, or access information outside your province, territory, or country, including in the United States.
Information may be subject to the laws and authorities of those jurisdictions. Where required, we assess and implement appropriate cross-border measures.
7. Retention
We retain information only as long as reasonably necessary to provide the Services, maintain security and records, comply with law, resolve disputes, and enforce agreements.
When no longer required, information is deleted, anonymized, or securely destroyed, subject to lawful retention.
Account holders control many retention decisions for lead and campaign data. For deletion of a public form submission, contact the business identified on the form. Frater AI assists account holders with valid requests as required.
8. Security
We use administrative, technical, and physical safeguards designed to protect information against loss, theft, unauthorized access, disclosure, copying, use, modification, or destruction.
No system is completely secure. We respond to breaches according to applicable notification and record-keeping requirements.
9. Your choices and rights
Depending on law, you may have rights to access, correct, delete, or receive information about personal information, withdraw consent subject to restrictions, or complain.
For data controlled by Frater AI, contact info@fraterai.ca. We may verify your identity.
For information submitted through a customer's public form, contact the business identified on the form first. If you cannot identify or reach it, contact Frater AI with enough detail to locate the submission.
Frater AI does not sell personal information. Meta Pixel, when configured by an account holder, is not loaded until the visitor grants consent.
10. Minors
The Services are not intended for children under 13, who may not create an account or directly submit personal information to Frater AI.
People aged 13 to 17 may use the Services only with parent or legal guardian consent and supervision. Parents and guardians may contact info@fraterai.ca.
Customers creating public forms are responsible for deciding whether a campaign is appropriate for minors and obtaining required parent or guardian consent.
11. Third-party services and public pages
Public campaign pages may include scheduling, connected email, or optional Meta Pixel tracking selected by the account holder. Frater AI is not responsible for third-party privacy practices it does not control.
Account holders are responsible for lawful configuration, appropriate collection, and required notices and consent mechanisms.
12. Changes to this Privacy Policy
We may update this policy. For material changes, we will post the update, revise the effective date, and provide additional notice or obtain consent where required.
We will not apply material changes retroactively in an unfair, deceptive, or unlawful manner.
13. Contact us
Frater AI
Attn: Privacy Officer
Barrie, Ontario, Canada
Email: info@fraterai.ca